Frequently Asked Questions

Sign up free to begin Hyprform’s two-month trial when that offer applies—often with no credit card at signup. Tell us about your goals, experience, weekly availability, and equipment (from full gym setups to kettlebells or bodyweight). Then generate your first personalized program inside the app, activate it under My Programs, and follow workouts in your browser on desktop or phone.

No separate gym membership is required to use Hyprform. Your plan is built around the equipment you report—commercial gym tools, a home rack, dumbbells, bands, or bodyweight only. Accurate equipment details keep exercises realistic and avoid prescriptions you cannot perform with what you actually have available.

Yes. When you mark yourself as a beginner, Hyprform keeps volume and complexity manageable, prioritizes clear movement choices, and scales difficulty as you build consistency. Experienced lifters can choose advanced options for heavier progressions. Honest onboarding answers keep plans aligned with your skill level so you are not overwhelmed or under-challenged.

Most standard programs finish in under a minute when traffic is normal. Longer roadmap or macro-style plans run extra validation because they stitch together multiple training phases; expect about two to three minutes then. If a job stalls past the on-screen estimate, refresh once and email support—we can retry from your saved preferences.

After the introductory trial ends, continuing access is billed at USD $14.99 per month through Stripe unless you cancel before renewal. The subscription includes unlimited program generation plus bundled progress-tracking tools. Stripe handles recurring charges; Hyprform does not store complete card numbers on its own servers.

During Hyprform’s advertised two-month introductory window you normally receive full access to the same generators, dashboards, exporting options where available, methodologies, and logging tools paid members rely on—when marketing on your signup path promises feature parity with production. Offers through partners can differ slightly, so read the banner beside the register button for your exact bundle.

Cancel recurring billing anytime from Billing or by emailing support—we do not charge early termination fees. Paid time you already purchased remains usable through the end of that billing cycle so workouts stop renewing but are not shut off mid-period without cause. Restarting later keeps historical programs in your archives unless you delete them yourself.

If you have not canceled, your trial converts to monthly billing at $14.99 USD per cycle through Stripe. We send reminders as renewal approaches so charges feel predictable. Cancel beforehand from Billing or contact support to stop the next invoice. You keep access through any period you already paid for after cancellation.

Each trainer sets their own monthly coach fee, shown on their trainer card and again before you pay. That fee is separate from the Hyprform platform subscription ($14.99/month after your introductory trial). Both may bill on one Stripe subscription with the same renewal date. During your Hyprform trial, the platform may stay free while a coach fee still applies when you generate with that coach. See Terms of Service §8.2.

Selecting a coach does not charge you by itself. For self-serve generation, you are charged when you click Generate and confirm payment. The purple Working with banner shows what you will pay when you generate. Coach fees renew each billing period while that coach remains on your subscription unless you cancel via Billing or support@hyprformai.com.

Platform subscription: If your first paid platform charge (after any free trial) missed expectations, submit a request on Payment & subscription (or email support@hyprformai.com) within 30 days of that charge.

Coach fees: If a coach fee charge missed expectations, use Request refund on the matching charge in Payment & subscription within 7 days, or email support with the trainer name, payment date, and what went wrong.

We troubleshoot first. Refunds are not guaranteed; partial months are generally non-refundable. We usually do not refund coach fees solely because you disliked AI exercise choices when generation completed. Full policy: Terms of Service §8.5. Contact us before filing a chargeback.

Not automatically. Remove coach link in Edit profile clears your account connection to a coach who invited you; it does not always remove a recurring coach fee on Stripe.

To stop future coach or platform charges, use Billing in your account or email support. Canceling keeps access through the end of the period you already paid for, unless we state otherwise.